FAQs

We’ve compiled the answers from our most frequently asked questions to share everything you need to know in planning and booking your visit to YSP.

Booking

What is included in the ticket price?

A ticket includes access to the open-air galleries, indoor galleries, YSP grounds and parking. There are over 500 acres to explore and you can arrive at any time during our opening hours, and stay for the full day.

Who do I contact if I'm having trouble booking tickets?

You should receive a confirmation email shortly after purchase. Check your Junk/Spam email folder if you can’t see the confirmation in your inbox.

If you still need assistance, please get in touch via galleryteam@ysp.org.uk or 01924 832631.

Does everyone have to book a ticket in advance?

Booking is advised to guarantee entry. A limited number of tickets are available each day and weekends, bank holidays and school holidays are very popular times to visit.

Book a ticket here or by calling 01924 832631.

Under 18s receive free entry but do require a ticket. This enables us to manage the overall number of people visiting on anyone day.

If you are a YSP Friend, we recommend that you book your ticket advance to guarantee entry on the day that you would like to visit.

If you have a query about your membership, please email friends@ysp.org.uk.

How do I book a carer or Max Card holder ticket?

Concessions are available for carers and Max Card holders. To book a concession ticket, contact 01924 832631 or galleryteam@ysp.org.uk. Through this process, we can also share advice and information on accessible routes and facilities at YSP.

How do I book tickets if I don’t have access to a computer or online device?

Please phone our Information Desk on 01924 832631 (daily, 10am – 5pm) and our team will be very happy to help you.

I don’t have a smartphone or printer – how do I show you my ticket?

Please bring your booking confirmation number with you and show this to our admissions team on arrival. For further information, please get in touch via galleryteam@ysp.org.uk or 01924 832631.

I plan to arrive by bike or on foot, do I still have to book?

We support green methods of transport, but you will still need to book in advance.

Do I need to book a ticket for my child?

Yes. Under 18s are free but require a ticket, to help us manage numbers.

Can I have a refund? or swap my booking to another day?

YSP admission tickets are non-refundable non-transferable.

Access and YSP facilities

Do you have a lift to access the Visitor Centre?

Yes. There is lift access within the Visitor Centre between the two floors of the building, – and a lift down to our Underground Gallery and Formal Gardens (links to location) where a number of sculptures are displayed.

I am a wheelchair user – is there an accessible toilet?

Yes – accessible toilets for independent use are available in the YSP Centre.

A Changing Places toilet located in our Learning Centre is accessible for wheelchair user and carer with access by radar key. Please ask the team at the YSP Learning Café if you require access to the Changing Places toilet during you visit.

Can I hire a mobility scooter?  

Yes. Please call 01924 832631 or email galleryteam@ysp.org.uk to reserve a scooter before you book your ticket to ensure that we have one available on the day you would like to visit.

Do you have baby changing and breast-feeding facilities available?

Yes – baby changing facilities are available in the toilets in the Visitor Centre, Bothy Building and Learning Centre. Our quiet and relaxing Living Room in the YSP Centre is open daily 10.00–17.00.

Is the shuttle bus running between the YSP Centre, The Weston and Longside Gallery?

No. The free shuttle bus service isn't in service at moment. Parking is available at the YSP Centre and The Weston. Longside Gallery is currently closed to visitors.

 Can I use the public rights of way to walk through YSP?

You are free to walk along the public bridleway between West Bretton and High Hoyland. Exiting this path and entering YSP Grounds will require an admissions ticket.

Ticket checks take place across the Parkland, including at Cascade Bridge where the bridleway passes through YSP.

Is James Turrell: Deer Shelter Skyspace and Roger Hiorn’s Seizure open?

Deer Shelter Skyspace is open daily 10.00–18.00 and is located in the Country Park area of YSP. Seizure is currently closed while our team undertake maintenance of the artwork.

How long can I stay for?

You can stay until the grounds close, regardless of the time you arrive. Please keep a copy of your ticket on you during your visit, either on a phone or printed out. We will be checking tickets across the grounds.

Can I go in the Camellia House?

There is no access into the Camellia House at this time.


Parking

Does my entry ticket include parking at YSP?

Yes, parking is free with your YSP admissions ticket.

Parking at The Weston is free for visitors to The Weston only.

 I’m a YSP Friend and I’ve paid for parking, do I still need to book a ticket?

Yes.

If you have an Individual Membership or Senior/Student Membership with parking, both you and one guest will be able to access free admission tickets to YSP.

If you have a Joint Membership with parking, you and your household will be able to access free tickets to YSP. If you need more information, please email  friends@ysp.org.uk.

Can I reserve a Blue Badge parking space?

There is priority parking for Blue Badge holders in the main car park. When pre-booking your admissions ticket online, there is the option to reserve a Blue Badge parking space.

Dogs, picnics, lost and found

Can I walk my dog at YSP?

If you have a valid YSP admissions ticket or pass, you can walk your dog, on a lead, around the grounds of the park. To protect livestock and wildlife, dogs are not permitted around Upper Lake or Menagerie Wood.

Dogs are also not allowed in our indoor spaces. Please ensure you follow the dog walking routes indicated on the map and read the YSP Code.

Where can I have my picnic?

Picnics are permitted anywhere suitable within the grounds but are not encouraged near sculptures. We also have designated picnic areas with benches which are highlighted on our map.

Please do not bring your own gazebos, tents or picnic tables and chairs. Thank you

I may have lost something at YSP, who should I contact?

Our Information Desk team handles lost property. Please call on 01924 832631 or email galleryteam@ysp.org.uk and they’ll help to reunite you with your items if they have been found and handed in. (Information Desk open daily 10:00 – 17:00)