Our commitment to you

At Yorkshire Sculpture Park, your feedback matters to us. We strive for excellence in everything we do, but we recognise that sometimes we may fall short. When this happens, we care and want to hear from you so we can put things right, improving how we work.

We also want to hear if you’ve really enjoyed yourself here, appreciated something we’ve done, or if you have some feedback for us.

If you wish to get in touch to make a comment, give feedback or make a complaint, we promise to:
•    Acknowledge your comment, feedback or complaint within 10 working days
•    Resolve most issues within one month
•    Treat your communication with discretion and respect
•    Learn from your feedback to improve the visitor experience.

Making a complaint will not affect your future relationship with Yorkshire Sculpture Park.

How to make a comment, complaint or give feedback

Option 1: Talk to us during your visit
•    Speak to any staff member about your concern
•    We'll try to resolve it immediately
•    If we can't, we'll take your details so that we can look into your concern and follow up with you.

Option 2: Contact us in writing

Email us at: info@ysp.org.uk  

Write to us:
Comments, Feedback and Complaints
Yorkshire Sculpture Park
West Bretton
Wakefield 
WF4 4LG

When contacting us, please include:
•    The nature of your complaint
•    When and where it happened
•    Anyone involved (if known)
•    Your preferred outcome
•    Your contact details

Our Complaints Process

We can only process complaints sent to us within 1 month of your visit and once received will do so through the following stages.    

Stage 1: Initial response
•    We'll acknowledge your complaint within 10 working days
•    The appropriate manager will look into your concerns
•    You'll receive a full response within 1 month
•    If more time is needed, we'll keep you updated on progress.

Stage 2: If you're not satisfied
If you're unhappy with our initial response, you can request that the concern is escalated to the Director and Chief Executive.

This will be acknowledged within 10 workings days and the Director and Chief Executive will aim to fully respond within 1 month.

Stage 3: Final review
If you remain dissatisfied after Stage 2, you may request that your complaint be escalated to our Board of Trustees. Where appropriate, this will be considered as our final internal review.

External complaint options

For fundraising complaints:
We are registered with the Fundraising Regulator. If you're unhappy with our response to a fundraising complaint, you can contact them at fundraisingregulator.org.uk/complaints

For other charitable matters:
The Charity Commission may be contacted at charitycommission.gov.uk 

For Data Protection issues:
The Information Commissioner's Office handles data protection complaints at ico.org.uk/make-a-complaint

Updated January 2026